Refund and Returns Policy

Thank you for shopping with Urban Vaults. We strive to ensure you are satisfied with your purchase of blue light blocking glasses designed especially for gamers. If, for any reason, you are not completely happy with your purchase, this policy outlines our returns and refunds process.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, undamaged, and in the same condition you received it.
  • The item should be in its original packaging with all tags and accessories.
  • You must initiate the return within 30 days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Opened cleaning cloths or other hygiene-related accessories.
  • Any promotional or free items.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at dgorzynski09@gmail.com with your order number and the reason for return.
  2. Return Confirmation: We will review your request and confirm whether the item is eligible for a return. If approved, we will provide you with the necessary return instructions, including the address for returning the product.
  3. Return Shipment: You are responsible for paying the return shipping costs, except in cases where the item is defective or incorrect.

4. Condition of Returned Items

Returned items must meet the following criteria:

  • Condition: The product must be unused, unaltered, and in its original condition. Items showing signs of wear, damage, or alteration may not qualify for a refund.
  • Packaging: Products should be returned in their original packaging with all included accessories.

5. Processing Your Refund

Once we receive your return, our team will inspect the item to ensure it meets our return requirements. We will notify you via email regarding the approval or rejection of your return.

  • Approved Refunds: If approved, your refund will be processed within 7-10 business days. The refund will be credited back to your original payment method.
  • Partial Refunds: In some cases (e.g., item is not in its original condition), we may issue a partial refund. We will notify you of any partial refund and explain the reason.

6. Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return your original purchase and place a new order for the desired product.

7. Refunds for Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving the product at dgorzynski09@gmail.com with:

  • Your order number
  • Description of the issue
  • Photographic evidence, if applicable

For verified defective or incorrect items, we will provide a full refund, including shipping costs, or send a replacement at no additional charge.

8. Fees and Costs

  • Return Shipping: Customers are responsible for covering return shipping costs unless the item was defective or incorrect.
  • Restocking Fees: No restocking fees will be applied to returned items that meet all return requirements.

9. Processing Timeframe

Please allow the following timeframes for returns and refunds:

  • Return Confirmation: We will confirm your return eligibility within 3 business days of receiving your request.
  • Refund Processing: Approved refunds are processed within 7-10 business days after we receive the returned item.

10. Contact Information

For any questions or assistance regarding your return or refund, please contact our customer support team at:

We’re here to help and aim to resolve all customer issues fairly and efficiently.

Thank you for shopping at Urban Vaults. We value your satisfaction and are committed to providing a seamless and transparent returns and refunds process.